Mishandling anything to do with emotional support pets can have huge financial consequences. The Rutherford, a New York City co-op, recently learned that the hard way when a resident's noisy emotional support birds caused neighbor complaints. The board acted improperly and Attorney William McCracken, partner at Moritt Hock & Hamroff, breaks down what happened, how the board could have avoided this costly mistake, and the lessons to be learned. Habitat's Carol Ott conducts the interview.