Excellent answer...& it illustrates another way in which condo owners lack important protections afforded to both co-op owners [because they're technically tenants] AND apartment renters.

With an ombudsman in place, condo residents wouldn't be faced with high costs & long delays to litigate for this basic human need. Shareholders & renters without heat can call 311 & get prompt action, with a violation letter usually bringing a quick remedy. The ombudsman would work in similar fashion, with similar results.

Condo owners concerned with attaining rights equal to those of other apartment residents should write to their state senator & assemblymember in support of the Ombudsman Bill, S. 395.