New York's Cooperative and Condominium Community
First and foremost board members are shareholders and are deserving of the same right to privacy and quiet enjoyment in their domicile as any other resident
In our co-op, all communication is via the Management Office. It could be in a sealed envelope to be delivered to a Board Member or it could be sent as an open letter via the Management Office to the Board Member. Alternatively a shareholder may employ the USPS.
Regardless, it is our practice that all letters whether sealed or unsealed, addressed to the President only, addressed to one or a few Board Member or addressed to all Board Members receive the following treatment:
1. The original is time stamped and placed in the resident’s permanent folder (a history of everything and anything to do with the resident, e.g.: all communications, notes, warnings, etc.)
2. A copy is made and sent in the Friday management package to all Board Members and the co-op’s attorney. Yes, every Friday the property Manager sends a status report, letters, notes received, actions taken by the attorney, etc. Monthly the financials are sent in a similar manner.
We have a strict no distribution rule such that no one is permitted to place a note under or on any resident’s door.
Our attorney will send a warning note that one has violated the house rules, if one does in fact place a note or letter under a resident's door.
we have a suggestion box where a board member checks several times a month.
the board member will either e-mail or at the next meeting share these comments. hopefully getting a constructive response.
we also started a grievence committee. this was set up to resolve issues between shareholders, without the board getting involved.
our committee consists of 4 members, 2 from the board & 2 shareholders.
if more info is needed, please write
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A shareholder can also write to the co-op's attorney if an egregious event has occurred or if one has concerns regarding health and habitability.
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Further, I should mention that we are not callous, in that if any board member receives a letter, via the office or USPS, we do read it and typically we will determine who should respond, e.g.: attorney, manager or board member.
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But, for day to day activities, events, repairs, questions, etc. all should be aware that the board members are not the intermediaries.
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