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How come it is so difficult to get a property manager to answer/return a telephone call (unless you are on the board). No this is not an isolated case as I have worked with many over the years. Are you guys/gals so busy.
HH
I am sure there is a protocol in your building to communicate emergencies in your apartment. The rest is just routine questions or communications. My advice is to follow the proptocol to communicate with the board or managing agent as prescribed by the By-Laws: in writing and mail including certified/return receipt if important enough to keep a paper trail of your communications.
If your building has a dedicated manager, it is expected that you may call and you get a prompt answer. If your manager is shared, you may have to compete, not just with other residents in your building, but with 5 to 7 building residents and 5 to 7 boards. In other words, the agent may be too busy with what may be important to get done for your building or other buildings at the time of your call. Thus, writing forces the agent and/or Board to answer your question by focusing on your request.
AdC
Transparacy! Communication! EmailPower! This WAS a cronic complaint in our building UNTIL, the Shareholders learned the Power of Email and CC'ing the board.
Send an Email, and CC the Board. When the ManagAgent replys he will more than likely leave the Board off, but when YOU reply, put the Board back in Copy. This will get thier attention and create your own paper trail -- and they cannot claim that they did not get your call/letter. You will be surprised by how quickly everyone pays attention. Also, S/H tended to be wary (afraid?) to do this, until they realized they got results. VP
This is always best for an agent that is too busy or is just irresponsible with returning calls. Notwithstanding that, all calls should be returned within a certain timeframe, it is written into my management contracts.
~AR
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Many prefer to work almost exclusively through the board, I think.
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