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CEI currently has 57 Modernization Teams, 50 Maintenance & Service Technicians, 15 Repair and Testing Teams, 7 Modernization Supervisors, 7 Maintenance Superintendents, and 5 Area District Maintenance managers. In addition, we have our fleet truck drivers, stock room warehouse personel, and 30 office staff, located at our main office in Queens.
CEI’s in-house dispatchers are employed by us and are located in our main office 24 hours-a-day 7 days a week. They are in direct contact with our Maintenance & Service Technicians and supervisors through both radio and phone. This, with the combination of having a studio apartment at 435 Central Park West in Manhattan for our off-hours service technicians to stay overnight, enables us to give our clients prompt and efficient service 7 days per week, 24 hours per day. The other boroughs have the same level of coverage; however they are handled separately with a technician and supervisor for each.
Thank you JG for your input. Much appreciated.
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We switched to Genco last year from OTIS, we're in Brooklyn. Several of the techs live in the area, we get 24 hour service usually in an hour or less. We're about to perform some recommended upgrades, as well as one per new NYC regulations. The service has been excellent.
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