As winter weather approaches (so says the weathermen) it is imperative that you communicate with your boiler plant service company to ensure that they are equipped and capable of handling a large influx of emergency service calls in a short period of time. Service companies traditionally prioritize service calls based on severity of issue and impact on residence...a very sound way to execute calls. No heat calls are 1st and from there it depends on crew, location and in some cases tenant make up.

Call your service company today. If they are new to you be sure to go over their emergency call policy...who gets the call, how long before it is dispatched, will you get a call back to confirm that your service call has in fact been processed? Nothing is worse than not knowing...even if you are kept waiting it alleviates a lot of anxiety to at least know you will be waiting.

You pay for the service and part of what you should demand is prompt and respectful service. Honesty and returned calls should be important as well.