Thanks, Steve for your response. I have not brought this attention to my Board yet as they only meet once a month, but that is definitely something I need to do next.

Yes, the work had to happen immediately as unfortunately, a steam pipe needed to be repaired and required shutting the heat off for the entire building while the pipe was patched up. I take full ownership for the emergency repair as a friend the day prior was rehanging a shelf as the prior shelf toggle had come loose in the wall. (My building was built as public housing in mid 60's so I'm sure many things were "done on the cheap.") Although, I know my experienced friend would have known if he was drilling into a pipe (and obviously felt resistance from a carbon steel pipe), there must have been some damage, likely a nick done to the pipe. (I have to wonder why the pipe didn't have proper banding/protection as well as why it was so unusually close to the wall.)

In the end, my shelf was never re-hung as my friend was never able to re-secure the shelf - noting that the studs on my wall were not the standard 16" on the center.

Very early the next morning, I woke to find steam steadily coming out of the hole (where the shelf was never re-hung) in my wall. Due to the demands of my full-time job, 45 minutes away from home, I was not able stay home that morning when the work was completed,, but I was under the impression from my super who I spoke to that morning before I went to work was that my wall would have to be opened up and a licensed plumber was being called to do any needed repairs to the pipe. It is important to note that I didn't intend any consecutive patch up work - redoing the drywall etc. to also happen - as that wasn't the actual emergency repair that needed to take place while I was not at home.

When I was able to get home several hours later, I found my wall all sealed up with no visual record of what exact damage was done to the pipe nor what was done to fix the pipe. I immediately contacted my super (who mind you has my cell phone and at no point updated me on what was being done in my apartment - other than, "we are going in and should be done by such and such time"). When my super comes to my home, he informs me that he did all the work, took no pictures and plans to bill the managing company $850 for the work completed.

This $850 charge then appears on my next maintenance bill as a separate item simply labeled "Repair and Main." There is no accompanying documentation or invoice included with my regular maintenance bill to help me understand how this amount was calculated. When I reach out to my managing agent requesting a proper invoice for the $850 charge, i.e. the super's hourly rate for emergency repairs, the cost of any materials used, etc., the agent immediately gets defensive. His e-mail communications to me are unprofessional and unnecessarily defensive in tone. Eventually after e-mailing the agent a 2nd time, he sends me the super's invoice that is extremely vague in detail and includes no itemization of the cost as I specifically asked. To this date, the managing agent still will not provide me with a break down of the $850 charge. My request has since been escalated to his superiors at the company and I am now awaiting their response.