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Exactly why isn't the email working? When you state that, then you can go from there. Doesn't understand internet, no phone? Doesn't have either? Is there a third party(neighbor/family member) who can relate issues? Emergency contact? Notices under door? Do they care for themselves/live alone? Maybe just don't want to give out their email. Financial issue? I'm sure someone can help IF1 they really wanted a useable email. Forcing someone to get an email will not work!
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