E-MAIL POWER:
Three years ago our new mang company tried push through am $11,000 contract for AC brackets we had replaced the year before (and a $5000 parking perk for our Super which we could not afford or need). According to our agent the AC contract was a great deal, and the contract had to be signed by 5pm on a Fri... Fortunately this got out -- and started an Email revolution in our building. This was our first RedFlag.
It has taken us three years, and one of the worst mananged and most expensive (we hired an Independent engeneer to investigate) LL11 projects -- to finally get rid of this Mang company. Certain BM, no matter how bad things got, (unpaid bills, uncollected funds and virtually no recordkeeping [No SH list] to name a very few) continued to support this agent. The Email Trail, both from BM who saw what was going on, and the SH, did them in. We just discovered that they did not register the new owners for the Tax abatement and numerous SH for the past three years, did not recieve this abatement check -- which in some cases is substancial.
Start the Emial trail now (keep all Emails) and ask questions. Dont accuse but ask if its necessary... Ask that BM take recorded votes... make everyone accountable. and good luck.