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The email that stated the following is definitely correct - 1) The coop is definitely responsible for your door - 2) write letters to management, cc board & lawyer describing everything - dates that problem began, what steps you have taken - contacting management, board, etc - take pictures - 3) definitely call 311 - an inspector will come down and look at the problem, discuss it with you and issue a violation with a date that it must be rectified, if they violate that definitely take them to small claims court - make sure that you have gotten quotes from door companies, etc not housing court which I did upon the suggestion of a lawyer and then my board and management company violated the court order
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