Board Service: Richard Kasnia

At the first general meeting I attended, I voiced my thoughts about the two subjects and requested that I be allowed to see the financials. Access was denied and the managing agent, who seemed to be running things, said, "Don't worry. We're in great financial shape."

I needed to get more involved. Standing in the hallway complaining doesn't get the job done. I ran for the board in my second year of living in the building and was elected. Two days after that, I became president and started digging into the operations of the condo.

It wasn't a pretty story. It was fairly grim, actually. After just 90 days, we fired the management company, which didn't seem to be interested in correcting the course of the ship.

You need to study the finances.

Somebody has to ensure 

that the management company 

is doing the right thing.

In my two years in the building, there had been little movement on the renovations, and the money spent — in the end, $500,000 — seemed to be going out to different contractors with little being done in return. I was finding that, as I peeled the onion, the odor was getting stronger. When we looked into the work that had been done, there were many questions that had no logical answers — bills being paid twice, for instance. It was obvious the management company had been running the building, and it wasn't a good management company. The previous condo board bore some responsibility as well: Nobody here had been questioning the expenditures.

I'm a hands-on guy. I'd never been a board president before, so I joined the New York Association of Realty Managers and took some of their classes. I read real estate books. I looked at real estate publications. I wanted to find out all the things that should be on my radar screen.

After that, I worked with our architect and the contracting company that we hired to make sure the front-end renovation was completed. Just as that was finally being finished, we got a notice from the union that the condo owed over $110,000 in back benefits from 2002 to 2007, as well as interest and penalties. My main question to the union: If you haven't been receiving your money over five years, why haven't you complained before now? So, we worked out a payment plan where the penalties (but not the interest) were absolved.

Then we had a less dire problem: the former managing agent had signed a contract with AT&T to put an antenna on the roof — but didn't get a deal that was commensurate with other buildings in the area. We couldn't do anything at that point but decided when the contract came due, we'd either get rid of them or they'd start paying us the going rate.

Finally, there was the staff. I tried to give them incentives to work harder by using the yearly bonuses as leverage; the size depended on how productive they were. And if they didn't like it — well, maybe this wasn't the right career path for them.

The lessons I've learned? If you live in a co-op or condo, you must try to build a cohesive team that looks out for the good of the building. You need to study the finances. Somebody has to ensure that the management company is doing the right thing. If you're not on top of these folks, you could be in trouble. Question everything.
Always remember: you need to put some business sense into what you're doing. Money is being spent that isn't yours, so you've got a responsibility to spend it wisely.

Adapted from Habitat July/August 2010. For more,  join our Archive >>