FirstService Residential Offers Guide for Dealing With the Pandemic

FirstService Residential has gone public with its COVID-19 operating procedures. CEO Chuck Fallon made the decision to provide an open resource of recommendations to the boards and management teams of North America’s 350,000 cooperatives, condominiums and homeowners associations as they mobilize to stay safe and operational during the global coronavirus pandemic.

“Property management teams, including doormen, front desk staff, valets, engineering/ maintenance workers, security guards and managers, are a first point of contact to help residents navigate this crisis while continuing to provide essential services,” says Fallon. “We felt it was our duty as an industry leader to share all we know about protecting the wellbeing of these critical associates so that residences everywhere – not just the ones we manage – are as safe as they can be.”

FirstService Residential’s COVID-19 guidebook covers such topics as cleaning and disinfecting the building, precautions for residents and employees, actions in the event of reported cases of COVID-19, staffing scenarios and alternatives, and board meetings and emergency procedures.

On April 17, Fallon will appear on a live national webinar with other experts about communicating in times of crisis. The webinar is open to all interested. To register, click here. The download the guidebook, click here.

Fallon concluded, “It is our hope the guidebook will help communities get through these difficult times.”