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Why does one invoice get paid immediately while another is stalled?

The story of a devastating fire, which wound up testing the residents, educating them, and, finally, making their co-op stronger than ever.

When the go-to sales agent is also a neighbor, conflicts could arise.

Upgrading your elevator? Might be time for a redesign as well.

Firing a super isn’t easy – but there is a right way to do it.

Meet the Manhattan condo board that knows how to get things done.

A backup generator sounds good. So why aren’t more buildings installing them?

Three board veterans on what it takes to keep at it year after year.

On tipping, bonuses, and making the staff happy.

Training staff in the fine art of customer service.