So, it's now over a year ago, that we were incorrectly charged an abatement tax in our coop, which my spouse lived in for over 35 years, and I moved in over 25 yrs ago. A quick recap (of what I posted months ago): We were married 8 yrs ago, and I was added to the lease in Jan 20I8, however in April of 2019, we were charged over $1700 for an abatement tax, because our residences was not our primary address. Ridiculous, and 100% incorrect, as we don't even have summer home or even travel! Management even sent out a form months before the abatement tax to correct any mistakes the NYC DOF may have had on file which we did, and turned it in within 24 hrs. I posted this horror show here at Habitat, and there were a few individuals were very helpful with suggestions, which I tried. Management claims they have been working on this case from the start, and originally said it would only take a few months to be credited. We've been calling them periodically, and all we get is it's the NYC DOF that is taking long, not us.

From suggestions here, I've contacted individuals from the NYS DOF who said they would look at my case, but I never heard from them again. This is after emailing a follow-up asking for any updates. I then went direct to the NYS DOF website and submitted the details there, in hopes someone can look into my case, but within 24 hours, I received a "case closed" reply, with this response:
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Although you completed the application to establish your primary residence with your managing agent, they must relay this information to Department of Finance by listing you/unit on a co-op/condo change form. Please provide a copy of the change form listing the added owner for the 2018/19 tax year.
Thank you for contacting the New York City Department of Finance.
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One of the board members from my coop and a good friend, mentioned that this has happened before, but NEVER took this long to resolve. With all that's going on with the Covid-19 situation, I don't know if now is the time to expect any progress, but nothing has changed even before this. Any further ideas or recommendations? It feels like the equivalent of being robbed (auto-pay didn't help), and if we are not persistent, we would simply lose what is owed to us. Thank you all again, and apologies for this repost.