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Hi,
Anyone have any good stories (or bad) about making the switch to Fios and ditching Time Warner? I was told the process could take up to a year and while they might check old lines and see if they can use them - many lines need to be installed.
Thank you,
We did not ditch one for another, we offered FIOS in addition to TWC in our building. Some residents stayed with TWC while others made the switch. FIOS installed all new cables, and they did that in a very non-invasive way, without significant dirt or noise. The wait time from when the building signed the contract and Verizon actually installed was long, but that could just be that they installed several buildings on the same block at the same time. We always recommend buildings to install additional amenities, including FIOS, as it increases property values.
We have both in my building, some stayed with TWC as I did, some switched. Never had a problem with TWC so I stayed and they have gotten much better.
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Check your agreement with Time Warner first. Did you give them an exclusive right to market internet/TV services within your building? If not, you can ADD Verizon Fios rather than replacing Time Warner. We have both in our building. Verizon will take a week or two to prewire the hallways and install connection boxes in the basement and each hallway. They will also install equipment in the basement and run fiber into the building. They will need to run a piece of fiber cable into each subscribers apartment, install a battery backup and a server (ENT unit?). They will usually try to use the existing coax from Time Warner to feed the tv's and internet router, as well as use existing phone wiring to connect phones, if you opt for phone service. If you opt for higher speed internet (100+mbps) you will probably need to have them install network cabling (cat5/5e), if it doesn't already exist.
Both companies have discounts for package deals and a mix of tv channel options and premium (mostly movie or sports) channels. Most discounts are for 1 or 2 years.
I switched to FiOS a few years ago and noticed my internet connections were consistently faster in the evenings while Time Warner's connection regularly had slowed considerably in the evenings and weekends. I don't know if they have improved that recently or not. If you also use Verizon for cell service, they now double your cell phone data at no charge.
FiOS is not available in all areas, they need to run cables in the streets or on poles to the property, and they are still doing that build-out.
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Board Talk members who registered prior to March 9th, 2016 will need to reset their password.