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I don't know why 311 said that they won't get involved since you own your apartment. HPD treats co-ops the same as rentals when it comes to violations. We had a number of violations, including mold, called in by a shareholder who wouldn't let us in to remedy the situation. The City eventually sent their own contractor and billed us for the cost.

I find it very sad that many problems within co ops and condos are ignored this important issue. I would call 311 again tell them you want to report a mold problem in your apt. and your managing agent refuses to act on it. Document your health issues and give it to your lawyer, he/she will advise you on how to proceed. Your lawyer won't charge you for a consultation, most likely the lawyer will proceed further. Best of Luck

I also own a co-op on Westchester and have a problem with mold and leaking into my ceiling. The management company told me that if the toilet in apartment above me is leaking it is my problem to work it out with that shareholder even though they are fully aware he refuses to repair the leak. Now my ceiling is bubbled, and growing mold. I know that NYC has 311 to complain but I can't find an answer as to who can help in Westchester and whether a co-op has responsibility to repair the leak. I know I can get my insurance to cover my ceiling repairs but the leak the shareholder above refuses to repair is the real problem.

emkharts , it soundalike you have a problem & no one wants to help. You need to contact your insurance co. who will send someone to look at your problem. They will repair and sue your neighbor and his/her insurance co. to pay for your deductible & damage. The insurance co. will also determined if you need to go to a hotel and pay for your stay. So call ASAP this will damage your lungs if not taken care of. It happened to my cousin, Good Luck.

Thank you people's choice. I am calling my insurance.

call 311 and see if a supervisor can help you . do you have coop insurance? i am not sure if mold is excluded , or an extra rider on these policies. Check your policy and if covered get relocation until it is fixed.

I find that some boards are not addressing these areas seriously. This is where shareholders have to do their due diligence so they can work together. Board members along with management companies need to educate their employees about these areas. Preventive measures and ongoing communication to shareholders about safety is warranted.

Thank you.