Hi Everyone,

We are currently reviewing our service agreements, and wanted to generate some feedback/comments as analyze how we can improve our maintenance and keep our overall costs under control.

Our building currently has two service agreements in place:
1) Elevator – We use a company that services us monthly (has been our service for 5 years plus), but we always seem to fail inspection or are issued DOB violations regularly. Does anyone else have this problem? Should our building staff be working closer to these “experts”? Any suggestions?
2) Our garage door company – the cost is minimal, but they never show up unless we call them, no preventive measures. Good news the board ensures the managing agent calls them semi annually for preventive measures. No changes are expected for now.
3) We don’t have a boiler/burner service agreement, and have had two many hands in the pot over the years, which makes managing our HVAC system harder and expensive. What do other buildings do? Our Fuel Company has offered up a service level agreement, but should we have an independent company? We have experienced a large amount of heat and hot water outages over the least year, im not sure our super is trained up or has a strong grasp of the requirements… Any thoughts of companies or direction to take?

Are there any other service agreements that we should consider for our utilities?

I appreciate your comments and thoughts.