Our building recently got new washers and dryers. I was given a fob for the kiosk and deposit funds as necessary. After using it for several months I discovered charges that I had not made. I called the laundry company and they told me the charges were made with the 2nd fob. I was not aware of a second fob and discovered that a fob was made in my name for trading purposes. I inquired as to how someone in my small building got access to it. I was told many strange things that did not make sense. I have my suspicions but no proof. Then they told me the fob was used 3 times and they provided a refund. The man I spoke with was rather cocky so I double checked and discovered it had been used a total of 10 times. They refunded me incrementally and it took 2 months to get a refund. It was a complete headbanger. The MA refused to assist me in getting my refund. She told me they were not going to refund any more of my stolen funds. I asked her if they had given a reason and she said no. She claimed she had no responsibility in assisting me and that it was my problem. I told her she had hired them and should handle it for me. She insisted that she had no obligation to help me and washed her hands of the matter. It was not so much the money19.25 but the principle. I am really fumed because it is always some BS with them. I find the MA to be dishonest, rude, and nasty. This infraction was nothing compared to some of the others. Any opinions?