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our managing agent handles resident complaints, suggestions etc regarding staff. In respondng to a He has recently stated that when a resident compins about an issue regarding staff, there wil be no confidentiallity and the name of the resident will be revealed to the staff. This seems shockingly inappropriate given the potential problems with such a situation. Especially since out building has a history of staff problems. comments?
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Yes it is shocking, as the property manager works for the board and not the staff. I would question the agent and ask for an explainaition.
MRM
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