Our property management company seems ‘to have stopped working for us for about 2 years’. They do the bare minimum and they do not even do that right. We have complained systematically about them paying bills late, arranging for services that cost twice the standard rates, providing us with inaccurate monthly financials, etc. – Instead of admitting to being at fault or having made mistakes, the company president said ‘we always look at the glass half empty’ and that we were too much work for what we pay them ($1000/month for a 30 unit building; which I know to be industry standard). – he decided to terminate our contract. – we feel of course relieved, because we truly feel they are unprofessional and incompetent, but we have 2 serious outstanding issues, and our contract with them ends in 3 days:
1) they recommended and arranged for our boiler to be converted from oil to gas because it’d be more cost effective and we would get tax credits…well, they never filed the paperwork , so we never got any credits, and the contractor they hired did something wrong and we were issued a violation for over $12,000. We have systematically requested copies of the violations for over a year, and they simply ignore us.
2) They were late processing our tax abatements credits (for the last 2 years), and when they finally did it, they did it all wrong, and on top of that, they charged a mysterious assessment, that, we, the board never approved. We requested a breakdown of what was charged/credited so that we can reconcile the shareholders’’ accounts. Not only did they ignore our request, they said that if we wanted to contact them we should do so via our new agent, who doesn't start working with us for another 3 days!!
Where can I file a complaint so that we can get these issue resolved? I just want the information I’m requesting.