Amen to that! I have completed a complaint form to the NYS attorney general ES. I have been living a nightmare for so long and my dump is for sale. Open house this weekend and next and the one after that! I may drop $5,000 per week until I unload. They pulled a Pullman on me and the MA admitted half the info was untrue. That's what he admits to the facts are it's all BS. Some partial truths but very twisted! So today I receive notice from my sister they sent her a letter claiming I am moving things out and damaging the elevator. My sister who "owns" half lives in another state and is often away on business just forwarded the information to me dated December 10th I believe. Well since I have not yet begun to move this just more harassment from some very creepy individuals. I emailed them and told them any response should be sent email or snail mail NO CALLS. They are horrid people who lie and instigate and because of this I don't want any verbal communication. They are abusive, rude, condescending, and irritating to speak with. I am a straight shooter like it or not and their BS has an effect on my blood pressure. So tonight as I was walking home from the grocery store I ran into these to MAs ( major a......s). The cursory greetings and then I addressed the complaint of my moving and damaging the elevator. They both claimed they had no idea.... but we just communicated via email today, I got a response so how is it possible that they have no idea? It's not they are full of it as usual. Then the owners son one of the MAs said you are harassing us. To this I replied "no you are harassing me and payback is a b...h". The letter which I just received a copy of today is dated December 10th I believe. Definitely December anyhow. They are so creepy! Another shareholder told me you need a lawyer and confided they too were getting the hell out of dodge. My response was " that is no way to live" and he agreed. I don't want am to hire an attorney over a tomato plant (another issue). They want to charge me for damage to their old and decrepit elevator. It is original to the building (1940) tiger oak stained to look like mahogany (gross). It has all the puck marks and scars from the past 80 years and looks really bad. The floor is filthy and there are paint splatteres and spills. It has some nice old brass but it is filthy and disgusting. I cleaned the brass once myself because it is really nice. But I was unable to bring it to the shine it deserves because the filth was just too thick. It looks a little better I have other things to do. I am completely outraged at their ability to pull this crap and get away with it! I will never again put myself in this position! I am disgusted that co-op owners have zero protection from these sorts of monsters. Co-ops came about in NY as affordable housing. But now all you hear is business rule! Screw business rule this is supposed to be a home! It is not a business to me and I don't appreciate the MAs or the creepy super speaking to me like I am one of their subjects. I write to Eric S regarding this and I am not happy with him at all. I supported him in the past but made it very clear he will get nothing from me in the future if he does not address this serious issue. I have suffered so many indignities here that I believe it has taken a toll on my health and shortened my life. I just want to get out of here alive so I can have some peace before I die. Also our former super was a violent felony offender, narcotics distribution and altered weapon. He was horrific, when I complained the board insisted he was the nicest guy and opted to take his word over mine. I was so frightened of him that I had to take in a male roommate (champion wrestler) in order to feel safe. I was afraid to go in the hallway when he was present and he got all his derilict friends side jobs here. This has been a life changing experience that I need to recover from. Yes I have seen the underbelly of the beast. Sickening and disturbing because it is occurring in many co-ops and unless you want to litigate for $50g you are screwed. I pissed and plan on doing something about it. Very relieved to see this notice instead of the same old song and dance routine on this board. Especially after the horrendous encounter I had with the 2
MAs. Thank you I am with you 100% people should not have to live this way. I need a good attorney who has handled these type of monsters. Please feel free to contact me if you can help.

I put "housing co-op owner's handbook" into Google search and the first entry returned was this: https://www.habitatmag.com/Publication-Info/Site-Map/The-Co-op-Condo-Owner-s-Manual

Take a look at it and see if it answer your questions. If not, I'm sure you will find information that can lead to more refined Google searches.

Good Luck!

Business Corporation Law

https://www.weblaws.org/new_york/laws/n.y._business_corporation_law

Business Corporation Law

Business Corporation Law

https://www.weblaws.org/new_york/laws/n.y._business_corporation_law

It doesn't help you unless you are thoroughly abreast of the laws and your coop followed it from the beginning. Shareholders don't know that upon buying it and that is why it should come with a copy. Most boards don't follow them and do their own thing period! How many coops revised their bylaws and amended their prospectus from 1985? Thank you for your input but shareholders unless they are lawyers are hostages to their board and remain silent out of fear of retaliation.

You are absolutely, 100% correct!!
Good Luck

You are 100% on the money! Co-ops are going to get harder and harder to sell. Too many stories of bad boards and yes the fear of retaliation is very real! There is no unity in my building and they are only vocal when directly effected. Even then they often remain silent a stew. Yea who cares about the stupid handbook! Read it so that you can confirm that you have no rights and you are screwed. Like a dog chasing its tale, it will get you absolutely nowhere! Co-ops came about as a housing alternative that made home ownership more affordable. That was the story but now all you hear is you don't own it, you own shares. Well I knew that going in it's not rocket science or a secret of any sort. What I did not know was what a bunch of snakes the board members were, they looked like normal people. Coop "shareholders" have zero protection. I spoke with 2 attorneys today who will help me. One charges $500 per hour and the other charges $650 per hour. So by all means if the situation is that sour that you need an attorney get one. But the board and MA are fully aware that this litigation could easily reach $50 thousand. So if you have that kind of money laying around you may actually have ACCESS to your rights. I am going to be my own attorney. I had a free one and you get what you pay for. I can't say I got nothing because I did get something. An incompetent attorney who gave bad advise, lacked backbone, screwed me up even worse! I fired her today, but I did it nicely I can't afford any more of her total incompetence. I may not be an attorney, but at least I am willing to stand up for myself.
I am planning on paying them back also. I am perfectly capable of writing reviews. I already began exposing the MA in reviews. have not yet targeted the coop but I have plans for them too. They were horrid and I am going to go public with what they did! If they are not happy with resale now they are going to be even more unhappy when exposed for the monsters they are! I am going to fight them until the bitter end. Basic Principle the law does not protect me so it is just going to be an eye for an eye. No one spoke up on my behalf when they knew I was getting screwed (too afraid). I certainly don't care what happens to any of them. I don't respect them and blame them for allowing these self serving creeps to do as they please. Now they are going to be more scared because of what happened to me! What a bunch of..............!
Totally disgusted and fighting mad!

I can totally understand your frustration but clear heads prevail. We need to form a shareholders group so we can stand together. Why do the little people have to suffer when corruption is running rampant? We have to protect ourselves and fight as a whole not individually. Look at the media coverage of incompetentancy in government , housing, education and the lot. Get where I'm going with this?

There is so much money being moved under the table. The current MA has a thing for changing the bricks. Massive portions of brick removed from building exterior and replaced with new.

It's too late for me, I was screwed royaly. Attorneys want 500 to 650 per hour. I will have to settle the score another way. I have already written reviews on the MA. I got a call from someone interested in purchasing a property he manages in great neck. He wanted to know if it was that bad! I told him to do his own research and that he was welcome to stop by and see how they operate first hand. I have recorded conversations and my reviews will contain a link so that people can hear how truly awful they are. It's revenge and I know what many will say, but they have not lived through what I have. It's warranted and the names of the perpetrators will be mentioned. I have a nice recording of a board member cursing me out and banging on the elevator door like a raving lunatic.i plan on giving him the credit he deserves.

MK - If you were quoted $500 to $650 per hour to handle your case, you're talking to some mighty expensive legal representation.

I suggest that you browse this website: https://realestatelawyers.legalmatch.com/NY/Nassau-County/condominiums-cooperatives.html . The website is called "Nassau County Condo and Co-op Lawyers". I'm sure you can find a perfectly competent attorney to represent you, and any other shareholders who are as aggrieved as you are, for a much more reasonable billing rate than what you quoted in you last message.

You might also try contacting the Legal Aid Society of Nassau County here http://nclas.org/ . Your income and other assets may put you beyond their ability to represent you, but I believe they can refer you to a reasonably priced attorney in private practice who can handle your matter.

Good luck.

Monday, How do we form a shareholder group. Would an online petition and a hard copy made available to all co-ops and presented to the AG demanding updates to the by-laws which includes term limits etc.

Queens - I definitely do not want to dampen your enthusiasm, but I don't think you'll be able to get enough shareholders from different buildings to agree on anything.

Take term limits, for example. They may be essential for your co-op so you can displace a dysfunctional board. Other co-ops, however, may love their boards and keep them in office year after year because they do a spectacular job. I doubt these shareholders would support term limits.

Think of each building as a sovereign entity, with their own laws, customs, finances, etc. Most would be unwilling to give up home rule. The closest we have to a "United Nations" of co-ops is the Council of New York Cooperatives and Condominiums. Look them up and see if they can help you with information about replacing a rotten board.

Good luck!

Shareholders need to become knowledgeable about the ombudsman bill sitting in Albany 2017-2018 NYS 5839. As far as getting legal representation individually it is costly and once some lawyers hear your story and the cooperative lawyer involved they advise you to "Get Out!" Tried for many years to to handle problems where I live at in Westchester County to no avail and its hopeless!!!! Shareholders are not concerned about the politics or board running the cooperative as a whole. We are the annex of DC.

The wrong board members (self-serving) can destroy a co-op. But voting them out is not always feaseable. Plus it is often the control freaks who take the board positions. Once they get a stranglehold they do as they please without consideration of anyone but themselves. My board has a textbook narcissist who has a dual personality. Never again will I purchase a coop and be subjected the whim of gang of freaks! I hope the all rot in hell!

Check your proprietary lease and bylaws. Most contain provisions for a relatively low percentage (around 20%) of shareholders petitioning to have a special shareholder's meeting for a specific purpose. In this case it would be to lower the transfer (flip) tax.

Another possible avenue of approach is to thoroughly read your proprietary lease and bylaws. I believe one of the two documents must specifically authorize the imposition of a transfer tax before one can be levied on a share transfer. If you can't find anything in either document that looks like it authorizes a transfer tax, you may be in luck.

To be sure, though, I would hire an attorney who specializes in co-op and condo law to give you a final opinion. You may have to spend a few hundred dollars on the attorney, but 4% of $1,000,000 is $40,000. A worthwhile trade-off. Discuss with the attorney what your next steps might be.

Finally, canvass your fellow shareholders and see how many would also like to see the transfer tax lowered or eliminated. If there are enough, organize into an opposition party and put up a slate of candidates for the board. You have to be willing to do the work if you want to reap the benefits.

Good luck!

It's amazing how greedy people get when they decide to sell. This person knew full well coming into the co-op that there was a 4% flip tax. The fact that there's a healthy reserve fund means that the Board of Directors did a great job and I'm sure the maintenance increases were kept low because of this.

marym, I tend to differ with you in so many ways. The healthy reserve is because the Board of Directors took out over a million dollar loan. The board raise our maintenance every year for the past 6 years from 15% to 3%. marym let's not forget the Board of Directors has raised the Assessment that is over a month maintenance. Do these new people know what they got themselves into. I don't think so nor did I.

Hi MaryM - It sounds like the co-op you described is very lucky to have a lot of recent sales which produced a healthy amount of flip tax revenue. What does the co-op board do to keep maintenance low if there are *no* sales for a year or two or three? I would assume they need to approve an assessment, which, at the end of the day, sort of dampens their greatness.

There needs to be a balance between putting the burden of raising income on the backs of a select few (sellers) vs. spreading it out over all the shareholders. A 4% flip tax seems to me to be a heavy burden. In my opinion, a flip tax of 1.5% to 2% is much fairer. Any shortfall in the maintenance and reserve fund can be made up by imposing an assessment and spreading it out of 12 months.

Along the lines of the recent comments, how would the budget meet its revenue target with a lower flip tax? If the building had to take out a loan already, pressure from lower flip tax revenue could require the board to increase another revenue source, and the maintenance fee is the typical target.
Could PC#1 (the original poster) offer a suggestion for reducing the co-op’s expenses? If the building spends less money, it needs less money. If there’s an outstanding loan, however, the flip tax revenue may very well go toward paying back the loan.

Steve the loan is almost paid off and most likely the Board will get another loan shortly after.
The real estate agents have said our building has the highest flip tax. Steve we have excellent financials, way more then enough if we need a new roof. Our building is very well maintained and was highly sorted after until the monthly maintenance has been raised every year and the assessments have been increased to over our monthly maintenance. Nothing is being cut in the budget it's only going up. Thanks for your input Steve.

PC#1, what kind of loan does your building usually take out, a Line of Credit or something else? I'm interested in what form of loan you find most effective and what your costs are to originate the loan in terms of percentage of principal amount.

Thanks!

It's been my experience as a treasurer of 10 years that shareholders value consistency, especially when dealing with monthly maintenance and assessment payments. Besides the usual grousing every year from some shareholders when maintenance goes up, the vast majority of feedback we receive is that shareholders recognize expenses generally go up and rarely come down, so the board has to increase maintenance every year. As long as the shareholders perceive the increase is in line with inflation and extraordinary expenses are fully explained, they trust that they are getting good value for what they pay.

I would be very wary about balancing an annual budget that includes anticipated income from unit sales and the corresponding transfer fee (the PC way saying "flip tax"). Income from transfer fees is one of the most unreliable sources of revenue unless you're in a huge complex where there are historically a certain base number of annual sales.

As for reducing expenses, this can get tricky. The building across the street from ours tried to eliminate their part-time doorperson as a cost-cutting measure. They didn't have to raise their maintenance for a year or two, but the desirability of the building plummeted. Sales were much fewer and further between, and sales prices under-performed comparables in the area. A building can use cheaper materials and extend maintenance periods, but in the end the cost to remediate and repair will be greater.

Having to hire an attorney when the board is unreasonable is pathetic! It is supposed to be a home and and place of comfort. But when you have the wrong board members and apathetic shareholders it is your only recourse. Either that or move. Once you hire an attorney you are labeled the enemy and trouble maker. Of course I speak from my own experience. Hiring an attorney is $$$$. A few hundred for the consult, but if you need them to step in and litigate you could easily run up a bill of 50 thousand. In fact I got a "what are you going to do about it, hire an attorney?" from the MA here. He panders to board members and is definitely not on the level. He should be guiding them in the right direction, instead he aids and abets. But again the shareholders complain bitterly yet don't want the responsibility. The board is more into divide and conquer and the backbiting is rampant.
I will never again move into a coop and endure the pettiness and hostility of miserable people. There is no community here and the board members like it that way. For the past 3 months the intercom has not been working. So individuals call the MAs office to complain. These people all use the same playbook they will tell you no one else has complained. Then when you speak with your neighbors you find out how full of it they are.
Sickened by the whole experience, I want a home not a dysfunctional dictatorship.

MK- So sorry your unhappy with your living condition. Why don't you think about running for your board or talk to your fellow neighbors about what's going on in your coop/condo? I do wish you well in your move to your dream home. Best of Luck MK wishing you peace of mind.

I ran for the board or tried to. The people here are appethetic and they are in the habit of shooting the messenger. Believe me I have tried it all. I just don't understand how people can be so awful and get away with it. Shareholders have zero protection when it comes to board and management dregs. It sounds good in theory, but since I have tried it all I know how gossip and rumors can thwart any effort. I wish someone would be real and just admit that when it's bad it can be impossible. Devious people don't follow rules, you have no idea just as horrid this has been. My only option is to sell. But I just received notice that while moving furniture out I damaged the elevator and they want to charge me for it. Funny because I have not moved any furniture! It's like I always have to watch my back to protect myself from them. You have no idea how many awful things they have done and how harassed I have been by them. If you have the name of an attorney who can help me please forward this information. They are going to carry on this way and I have to endure it because I have zero protection. What ever protections do exist are not sufficient, I have been emotionally and financially scarred by this. It will take time to recover.
Throughly disgusted!
Yes getting out is the only way and it is a hurdle.

This is just like real life politics - if you don't vote, then you have no right to complain.

If you don't want the current Board to run unopposed, then you have 2 options:
1) Run yourself
2) Convince someone else to run

It's easy to criticize from afar. Step up to the plate and do something about the situation if you're not satisfied. Other than that, stop complaining, especially on this website.

They are running unopposed so your vote will not make a difference. If you vote no they will know you tried to vote them out. They could make your life miserable because of it. Decline to vote and they won't have a clue as to how you feel. You have to protect yourself, the board where I am are vengeful and tenants fear them. They don't get voted out because no one wants the job. With this knowledge they do as they please and it is a dictatorship. I have no respect for the people here. I tried to run for the board and they imposed new rules regarding this. They would not let me post on the billboard and tore my notices down. Don't let them know you are not happy, these people like to be stroked. I am sure there are exceptions, but it is better to keep your cards close to your chest.

Is there a real community mindset in the cooperative in the first place? Do shareholders take an active interest in their cooperative? People are so busy working and caring for their day to day needs they forget this is their money (investment). If you don't take an active interest in your investment you are hurting yourself down the line.

Is this a written policy? If not, how do you know there is a minimum resale price? Has a Board member (or management person) explicitly told you that there is a minimum resale price? Are YOU a Board member?

If this is true, why are applications allowed to be submitted if the minimum asking price is not being met? That seems like a waste of everyone's time.

We have often had units up for sale for quite some time. That can often be due to factors other than the price, like inferior applicants being submitted to purchase the apartment, which is the fault of the broker.

I can only speak from my own experience, but all apartments are not created equal. Some have been renovated, some have not. Some are in better condition than others.

It seems unreasonable to apply one standard of a minimum price while ignoring other factors that can affect the asking price.

As far as legal recourse, I can only see this taking place if there is absolute proof that a minimum resale price policy has been expressly stated in words or verbally. If it's verbal, that will be much harder to prove.

If you are not a Board member, have you asked the Board why this policy is in effect?

I can only suggest that if you know of other shareholders who have been "victimized" by this policy, you should request permission for all of you to speak at the next monthly Board meting and ask the Board these questions.

You can also band together and bring this topic up at your next Annual Meeting. Perhaps you and other like minded people should run for the Board and change this policy.

Good luck to you.

Marty - I agree with your response to the original post, but I can think of another, more sinister reason why a board would impose a "minimum sales price", written or otherwise. They have an inflated or unrealistic sense of what a typical unit in their building *should* sell for, because they think anything lower affects all future apartment sale prices base on comparables.

Some boards feel that if an apartment sells for significantly below the average comparable price, the effect is to force subsequent sales to start with a lower asking price. The board may have also heard from a family member, friend, or whatever source what their apartments *should* be worth. Say, over a $1 million, so they arbitrarily set that as the floor in the misguided belief that a lower selling price will adversely affect future sales.

So, as you pointed out, it becomes a question of what a board can legally do to set and enforce a minimum sales price. I feel only an attorney can answer this question. It may be that rejecting purchases based solely on final contract price is an actionable form of discrimination against sellers whose apartment is not appraised to meet the minimum. It may be there is some regulation somewhere preventing rejection bases entirely on price. Or it may be that the Business Judgment Rule gives a board wide latitude in deciding what is "best" for the co-op, and the original poster is plain out of luck.

The wording of the original question makes it sound like there is an official or quasi-official policy in place regarding minimum sales price that is based only on dollar amounts, and does not take into account any of the other factors you mentioned. If the board is dug in on this, an attorney may be the only recourse left.

I totally agree with your suggestion that if a shareholder does not like the way the co-op is being run, they should run for the board.

I love how people say if you don't like how the board represents the cooperative run for the board. How can you get people to run or vote when they don't care enough to attend their annual meetings.They send in their proxies to self serving board members or a ruthless property manager who aids them. Shareholders won't even sign a petition to have a special meeting to have their voices heard. Lately it appears that you live in a community that doesn't care you are damned it you do or damned if you don't. It physically is draining to the few who care who want a change. The board and property management have assisted destroying our cooperative by recommending rent out your unit when deciding to sell. When this happens you have more renters than shareholders residing in place. The absentee shareholders chooses to remain the absent and detached shareholder who only collects their rents. It should become mandatory that one year leases be issued. Renewal fees should be implemented each time a lease is reissued. Shareholders should be advised to sell after two years. This should not be a moneymaker for some when shareholders that care suffer. Renters don't care nor do absentee shareholders when they move out of town. The Cooperative and Condo Ombudsmen bill in NYS is sitting around with no traction. Please advertise it and promote it so disgusted shareholders with self serving board members can get help. Make it mandatory board members get training to run a cooperative affectively as a business. Don't let cooperatives fail because not enough information is given to educate prospective buyers.

Unosay, just so I understand correctly, what definitive, affirmative actions have you personally taken to change the seemingly egregious governance of your co-op? To quote Zorg from the movie The Fifth Element, "If you want something done right, do it yourself."

It's hard to offer any new advice if we don't know what you're already tried.

Thanks!
--- Steve

Served on the board, tried petitioning shareholders to be active, and educating shareholders about what we need to do as a whole to no avail. Love my community centrally located to transportation, highways,mall and hospitals. Shareholders as a whole once they purchased their apartments they are left to dry. Some boards are legit and some are corrupt. There is no place to turn if legal allows infractions to take place and the Attorney General office states they can't help you. Why should we have to hire a attorney to fight for us when we had one to represent our so call business in the first place. Coop Abuses is rampant and a State overseer should be appointed as we are tenant shareholders in a cooperative ( business) with BCL which doesn't help us if they are not followed. Market rate coops need monitoring as they are winging it most of the time. Please advise.

Unosay,

My Board is honest. My experience has been that many shareholders have no interest in what goes on as long as they are paying a reasonable price and the "other things" don't affect them.

My main concern after reading your reply to Steven is when you say that legal allows infractions to take place and the AG says they can't (or won't) help you.

What type of infractions are you talking about?

If OUR attorney was allowing infractions, he would be in violation of his ethical and legal obligations to the co-op. I think you would have no choice other than to get a new attorney to try and clean up the mess.

Like you, I certainly wouldn't want to hire another attorney, but what other recourse do you have if your current attorney is being negligent, unethical, and/or plain lazy?

I know it sucks because you love your community.

For me, you do what you have to do to fix things, even if it means having to get into the gutter to fight. But, your interests (financial and otherwise) in the co-op may leave you no other choice. After all, who better to fight for you than you?

I wish you the best of luck in a difficult situation.

I completely agree with what Marty wrote above, especially about the co-op's attorney. Even though they represent the board and not the shareholders, they have a legal and ethical obligation to provide accurate and honest representation.

Like Marty, I am curious about what sort of issues the A/G's office said they can't help you with. One of our board members is a retired Assistant Attorney General in the Real Estate Finance Bureau. I'd be happy to bring the issues you are having to him and see what he recommends.

This was just posted by the Council of NYC Cooperatives and Condominiums (CNYC). It may shed some additional light on the topic.

https://cooperator.com/article/can-a-board-decline-an-apartment-sale-over-a-low-price/full#cut

These videos are the most educational you can possibly view! As a Board member I STRONGLY recommend viewing all the videos. Oh.....I might add.....they are free!

The super where I live changed the location of his kitchen. He did not get a permit (standard procedure here). He moved gas lines and the noise from this unnecessary renovation destroyed any peace for shareholders while being accomplished. I called the building department in my village to report it and they gave me nothing but grief. I told them that I hope it blows sky high so when it makes the papers I can inform the public of their anemic response. I live in a slum and believe the building dept is on the take. Actually I witnessed it so it's not what I think it's what I know! The cater to the slumlords cause that's where the money is. Can't wait for the day when it all comes out in the wash. I am on Long Island and the building depts out here have been caught with their hand in the cookie jar before. Unfortunately I am on a village they make their own rules and it is like the Wild West. I want to get out so badly!

I can only comment based on my Board experiences.

This can be a tricky situation for a Board and I understand your feelings about the situation.

We try to keep our parking rates below market rates because we are trying to help our shareholders (s/h) save $$ on parking.

Having said that, you have 36 spaces, which is just 24% of your total shareholders. 31 of those 36 spaces (86%) belong to non Board members.

Needed revenue for the co-op should come from as many s/h as possible, so I understand the maintenance increases and assessments since they are paid by all s/h. In the past, we have sometimes raised parking space prices as a way to get more revenue.

Parking space decisions are made by the Board and it is their prerogative. If you don't like their decisions then you certainly have the option of voting them off the Board.

I'm not sure if all 119 s/h can force the Board to raise the parking fees. As I said, this is a Board decision and the Board is elected to make decisions on behalf of the s/h.

You best option, if you feel this issue is that important, is to elect new members to the Board who agree with your viewpoint.

Good luck and try to stay calm. Being angry won't necessarily change anything.

I agree with most of what Marty advises and suggests, and I'd like to offer some of my own opinions.

The overhead costs of parking spaces should be born exclusively by the s/h who currently occupy them. Costs include lease payments (if there is any sort of lease agreement with an outside property owner), physical up-keep (repaving, re-striping, snow removal, etc), security, taxes, etc. This cost should not be split across all s/h because only a select few s/h benefit from the use of the spaces.

The co-op may choose to raise revenue by charging more per month than the overhead costs. This is perfectly acceptable.

There is a way of forcing a board to take actions they may not agree with. Most co-op bylaws (or maybe the proprietary lease) have a provision whereby 20% or 25% can sign a petition requiring the board to hold a special shareholder meeting for a specific purpose. In your case, the purpose would be to vote on a motion to modify the rate structure for renting out parking spaces to shareholders.

Carefully consider what you want to accomplish, canvas the rest of your shareholders to see how many would go along with the motion, and then get the petition signed. BEFORE YOU TAKE ANY ACTION, MAKE SURE YOUR BYLAWS OR PROPRIETARY LEASE ALLOW YOU TO CALL A SPECIAL MEETING, AND MAKE SURE YOU COMPLY WITH ALL REQUIREMENTS FOR A SPECIAL MEETING (and yes, I'm shouting because this is extremely important).

As Marty suggests, there is always the option to put forward a slate of shareholder who feel as you do. If you're elected you can change the parking space rate structure, and probably a number of other things that need to be modified.

Just remember that nothing will change unless you and like-minded shareholders are willing to walk the walk after you've talked the talk.

Good luck!

A few quick questions...

Have you made a formal request to your board for the information you want? The MA works for the board and not the shareholders. Some have a policy of only responding through the board for these kinds of requests since it may be the board that set the rates and not the MA.

Did the work have to be completed *immediately*, like a busted pipe, or was there any time for you to bring in your own contractor before the super made the repairs? What exactly happened?

Can you provide a round figure for how much your were charged?

Thanks! --- Steve

Thanks, Steve for your response. I have not brought this attention to my Board yet as they only meet once a month, but that is definitely something I need to do next.

Yes, the work had to happen immediately as unfortunately, a steam pipe needed to be repaired and required shutting the heat off for the entire building while the pipe was patched up. I take full ownership for the emergency repair as a friend the day prior was rehanging a shelf as the prior shelf toggle had come loose in the wall. (My building was built as public housing in mid 60's so I'm sure many things were "done on the cheap.") Although, I know my experienced friend would have known if he was drilling into a pipe (and obviously felt resistance from a carbon steel pipe), there must have been some damage, likely a nick done to the pipe. (I have to wonder why the pipe didn't have proper banding/protection as well as why it was so unusually close to the wall.)

In the end, my shelf was never re-hung as my friend was never able to re-secure the shelf - noting that the studs on my wall were not the standard 16" on the center.

Very early the next morning, I woke to find steam steadily coming out of the hole (where the shelf was never re-hung) in my wall. Due to the demands of my full-time job, 45 minutes away from home, I was not able stay home that morning when the work was completed,, but I was under the impression from my super who I spoke to that morning before I went to work was that my wall would have to be opened up and a licensed plumber was being called to do any needed repairs to the pipe. It is important to note that I didn't intend any consecutive patch up work - redoing the drywall etc. to also happen - as that wasn't the actual emergency repair that needed to take place while I was not at home.

When I was able to get home several hours later, I found my wall all sealed up with no visual record of what exact damage was done to the pipe nor what was done to fix the pipe. I immediately contacted my super (who mind you has my cell phone and at no point updated me on what was being done in my apartment - other than, "we are going in and should be done by such and such time"). When my super comes to my home, he informs me that he did all the work, took no pictures and plans to bill the managing company $850 for the work completed.

This $850 charge then appears on my next maintenance bill as a separate item simply labeled "Repair and Main." There is no accompanying documentation or invoice included with my regular maintenance bill to help me understand how this amount was calculated. When I reach out to my managing agent requesting a proper invoice for the $850 charge, i.e. the super's hourly rate for emergency repairs, the cost of any materials used, etc., the agent immediately gets defensive. His e-mail communications to me are unprofessional and unnecessarily defensive in tone. Eventually after e-mailing the agent a 2nd time, he sends me the super's invoice that is extremely vague in detail and includes no itemization of the cost as I specifically asked. To this date, the managing agent still will not provide me with a break down of the $850 charge. My request has since been escalated to his superiors at the company and I am now awaiting their response.

Kate,

I would bring this to a Board member's attention before their next meeting and ask them to get a breakdown from the MA. Why wait?

If a shareholder came to me and asked me to get a breakdown of the bill, I would take care of it right away and not wait for our next Board meeting.

Good luck.

Kate,
Your super said he was going to call a plumber, why didn't he? Plumbers are on call 24/7.
Your super did the work is he a license plumber? $850 is a lot for a small nail hole. If you check on how to fix a small hole, they sell tape that can be used to patch up the small hole. This would have cost a few dollars.
Marty is correct talk to your board members. Best of Luck

I agree with Marty about bringing something like this to the board's attention. Any reasonable board would be happy to comply with your request. The board has a greater obligation to you as a shareholder than to the MA.

I also agree with PC#1 about the work possibly not being done by a licensed plumber. This makes getting a detailed receipt more imperative. It should clearly state that the work was done at the MA's request by so-and-so who is the building's super. This is in case the problem reappears, you can't be held responsible for hiring someone who did shoddy work.

As for as the $850 cost, I'm not so sure this is out of line. Steam pipes are different than normal water pipes. Steam is very hot, under pressure, and can be corrosive. A leak cannot be simply plugged with a bit of epoxy and duct tape because eventually the steam pressure and heat will blow it out.

It's possible that the section of pipe with the penetration (a drill can make a sizeable hole) needed to be cut out and a new section of pipe installed to replace it. Depending on the clearances around the steam pipe at the leak point, this could have longer than you would expect, including shutting off the steam to the apartment line and turning it back on.

This is all conjecture, but I hope it helps put the work done into context. You deserve an itemized bill so you have a record of what you were charged for and who did the work, but I would not be surprised if you find that the $850 may not be that outrageous.

If you have renters insurance check what the deductible is. You may be able to file a claim and recover some of what you paid.

Good luck!

$850 sounds rather high for the work performed. My own personal experience with supers who do repairs and in my co-op renovations has been an eye opener. I am 100% against this practice for many reasons:
1) the job is not one of their duties so as they are working on these side jobs and earning extra cash they are not doing the job the co-op hired them to do.
2) are they really qualified, or just handy? Just handy does not cut it and is akin to "crafty". Our former super loved by all (except for myself) was very crafty. Now that he is no longer here many problems have surfaced. In one instance a hot water pipe broke and caused extensive damage to the apartment below. It was discovered that he used some type of hosing material that should not have been used. He also was in the habit of depositing soda cans and other garbage inside the walls prior to closing them. My electrician had to open my wall to run a line for my new dishwasher. Upon opening it we discovered a container that had once held a beverage (big gulp?) was blocking passage of the line. I was left with the extra job of closing up the hole in a newly updated kitchen, and a feeling of disgust.
3) where is the warranty? If a licensed and bonded plumber had done the work you would have a warranty and an itemized bill.

I could elaborate further on reason why the super should not be preforming this work but will end hear.

In regard to an itemized bill... what is he hiding? What's the problem? You are not asking for anything unreasonable, but his refusal to provide this information is unreasonable! It's as if they have you over a barrel and this feeling of empowerment over shareholders can only lead to disastrous results. They become more brazen in their willingness to stick it to shareholders, with the exemption of board members who could easily put the brakes on this double dipping scam.
Co-ops that do not freely provide information (if you have to pull teeth) are not working in the best interest of the co-op.

850 is outrageous... get quotes from professionals just so you can verify this.

Best of luck getting them to be more transparent

Everything you describe are the correct protocols Con Ed follows when a gas leak is detected. A gas leak, no matter how small, is an urgent safety matter.

It's your management company that's causing all the problems. From your description it sounds like they have no interest in dealing directly with you, so stronger measures are required.

I assume as a luxury building you are not rent stabilized or rent controlled. If you were, you could get legal help from NYC or the Legal Aid Society.

Have you spoken to the other tenants about this, and do you feel they would be willing to take legal action with you against the building management? If they are, great. As a collective you can hire an attorney and split the cost among all the shareholders (you'll probably get it back in the end).

If not, and you have to go it alone, the first thing I would do is contact the insurance company who has your renters insurance, assuming you have a such a policy. They have the resources to deal with the management, you probably don't. Your policy hopefully has a "loss of use" clause which means your insurance will pay for temporary housing for you (up to policy limit) and then they will work to get the problem resolved.

If you don't have insurance, it's going to be painful for you. You'll need to find an attorney and discuss the situation with them, and find out what your options are. This will cost you a few hundred dollars. If you decide to move forward with any of the options, the attorney will handle it for you at additional expense.

I would advise you to not confront building management or start any legal action on your own. They have much greater resources and most likely attorneys on retainer. You could prejudice your case and make things worse for yourself if you say or do something that can be used against you in litigation.

I know this is not a comfortable situation and I feel for you. There are laws to protect tenants in your situation, but you need an attorney who knows how to work within the laws to have the most effect.

Best of luck with whatever you decide to do.

Thanks so much for your time and suggestions. I will certainly utilize them to deal with this unfortunate issue.

AW, If your whole building has been shut off, your fellow coop/codo is also having the same problem including your board members. Where are they? This shut down should have been told to everyone. I would contact my insurance co. to see what they can do ASAP! I gather you still have heat, hot water and electric. If so your still living in your place right? Talk to the people in your building including your board members. Remember elections are coming up for board members. Also try to change your managing agent. Every coop/condo need to do this once the managing agent gets lazy. Best of luck.

I'm trying to visualize how a visually-impaired individual of slight build would be able to navigate while carrying their 30 lb German Shepard seeing-eye dog into the elevator. It's not a pretty picture. There seems to be an epidemic of Holier-Than-Thou attitudes now that civil discourse has been exiled from our lives.

On a practical note, this article may help or be a good starting point:
https://www.ada.gov/service_animals_2010.htm

Try calling the ADA hotline to find out if they can be of any help to you.

--- Steve

I agree with Steven424, also I hope your dog has a red service coat on. With your animal is alerting people not to pet the dog unless asked. Best of Luck.